FREQUENTLY ASKED QUESTIONS
For consumers
1. What is Cleardown Solutions, and how can it help me? Cleardown Solutions is a company dedicated to helping reunite unclaimed client money and assets with their rightful owners. We work with financial services firms to trace and reconnect with consumers who have inactive accounts, providing them with the opportunity to withdraw their funds or assets or donate them to charity.
2. How does Cleardown Solutions match me with my dormant funds or assets? We utilise a combination of advanced technologies and extensive datasets to trace and match consumer information. This may include searching through publicly available records, electoral rolls, address databases, and other reputable sources to identify and contact individuals associated with inactive accounts.
3. Why has Cleardown Solutions contacted me? You may have received a communication from Cleardown Solutions because a financial services firm with whom you previously held an account has instructed us to contact you. Our goal is to assist you in reclaiming any dormant funds or assets associated with your account and to provide you with the necessary information and assistance.
4. Why doesn't the company contact me directly? Companies and their administrators endeavor to reach out to customers when money or assets are due to them. There are various regulatory obligations tied to how customers are handled in these situations. However, these efforts yield differing levels of success, and in many cases, customers can be extremely challenging to locate, especially if a considerable amount of time has elapsed since the last contact. Cleardown Services enhances the endeavors of companies and administrators by offering a central mechanism where customers can locate and retrieve unclaimed money and assets assets.
5. Is my personal information safe with Cleardown Solutions? Protecting your personal information is our top priority. We adhere to strict data protection regulations and employ robust security measures to safeguard your data throughout the tracing and communication process. Additionally, we only retain your information for as long as necessary to deliver our services, and we securely dispose of it once our work is complete.
6. Can I donate my funds or assets to charity? Yes, you have the option to donate your funds or assets to charity. If you choose to do so, we will provide you with the necessary information and assistance to facilitate the donation process.
7. How long does it take for my funds or assets to be returned to me? The timeline for the return of your funds or assets varies depending on factors such as the regulatory requirements and any further due diligence measures that are needed. While we work to expedite the process, we cannot provide a specific timeframe. Rest assured, we are committed to facilitating the return as quickly as possible and will keep you updated. For any concerns or further information, feel free to contact our customer support team.
8. Are there any fees associated with Cleardown Solutions' services? Cleardown Solutions does not charge consumers for our tracing and communication services. However, please note that there may be associated fees or charges imposed by the financial services firm holding your dormant funds or assets, which we will inform you about as part of our notification process.
9. How does Cleardown Solutions make money? Cleardown Solutions generates revenue through partnerships with financial services firms. These firms are charged directly for our services. Rest assured, our primary focus is on helping consumers reclaim their funds, and our revenue model does not involve charging consumers for our services.
10. Do you sell my data to third parties? We do not sell personal data.
11. How can I contact Cleardown Solutions for further assistance or inquiries? If you have any additional questions or require further assistance, please don't hesitate to contact our customer support team. You can reach us via email at info@cleardown.co.uk or by phone at +44 (0)20 3816 2077. Our dedicated team is here to help and support you throughout the process.